• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• During peak seasons, promotional events, or unforeseen circumstances, order processing may take longer than usual.

Estimated delivery times are as follows:

• Within the same city: 1–3 business days
• Within the country: 3–7 business days
• Remote or rural areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier service, weather conditions, public holidays, or other unforeseen events.

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping may be offered on selected products or on orders above a specified value.
• Additional shipping charges may apply for oversized, heavy, or special-handling products.

Once your order has been shipped, you will receive a confirmation email or SMS containing the tracking details, allowing you to monitor your shipment's progress.

Our courier partners will typically make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Customers are responsible for providing complete and accurate shipping information at the time of placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Courier service disruptions
• Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

If you receive a damaged package or if any item is missing:

• Notify us within 48 hours of delivery.
• Provide your order number along with photographs of the damaged package or product.
• We will investigate the issue and provide an appropriate resolution.

If international shipping is available:

• Delivery timelines vary depending on the destination country.
• Customers are responsible for any customs duties, taxes, import fees, or other applicable charges imposed by local authorities.

Orders returned due to an incorrect address, repeated failed delivery attempts, or refusal to accept delivery may be eligible for a refund after deducting applicable shipping and handling charges.

If you have any questions regarding shipping or delivery, please contact our customer support team through the contact details provided on our website.

We aim to respond to all shipping-related queries within 24 hours during business days.